5 years,
30 lipsticks (mostly red),
over £1m worth of telephone savings

At Brooks Deacon, we count the things the matter: the passing years, fresh coats of lippy, and the amount we’ve slashed from our customers’ phone bills.

This month is our fifth anniversary, and our excuse for a bit of mental stocktaking. The first thing we note is that in five years our shoe collection has outgrown our cupboards. Not much we can do about that. A habit is a habit.

On the positive side, we’ve easily saved our customers well over £1m in telephone charges. We sat down one evening with a bottle of Merlot and a shiny new calculator, and did the sums. The savings are cumulative. With each passing year, old savings increase, while we’re continually adding new customers to the list.

Disaster recovery – all part of the service

In five years we’ve fixed a few disasters too, like the customer whose lines were cut by BT by mistake. We sorted that out sharpish, before switching them to a better service provider at a reduced cost. And when many of our customers couldn’t get to work during the January snows, we transferred their lines in an instant to locations where they could take their calls.

Here’s to the next five years

A few days ago, we went back to Kilworth House, the place where it all started. There, in early 2005, we made our plans over tea and biscuits.

So what are we planning now? More of the same, of course. Much more. Telephone tariffs keep changing, plus there’s a steady flow of new technologies to simplify and streamline the way you do business. We’ll continue to keep you up to speed with business communications, and to make sure your tariffs are the best we can find.

So, if you know anyone who hasn’t spoken to us yet, send them our way. We intend to find at least £2m in savings over the next five years. They should be part of that cost-cutting bonanza.